Privacy Policy

Last updated: May 2026

BookFlow ("we", "our", "us") provides appointment booking software for small businesses. This policy describes how we collect, use, and protect personal information.

Information we collect

• Account information (name, email, phone) for business owners and staff
• Customer booking details (name, email, phone, appointment notes)
• Payment transaction metadata processed via Razorpay (we do not store card numbers)

How we use information

• To provide booking, payment, and notification services
• To send appointment confirmations and reminders via email and WhatsApp
• To process payouts to business bank accounts

Data retention

We retain booking and transaction records as long as your account is active or as required for legal and accounting purposes.

Your rights

You may request access, correction, or deletion of your personal data by contacting your business or our support team.

Contact

For privacy inquiries, contact the platform administrator.